Incident Response & Resilience Services

Incident Response & Resilience Services

Cube Cyber prepares Australian organisations for cyber incidents and responds when they happen, incident readiness and retainers, breach investigation and forensics, and resilience uplift after the event. The organisations that recover fastest are the ones that decided who does what before the phone rang; we help you become one of them, and we answer the phone when you are not.

Dealing with an active incident?

KEY CHALLENGES

Three situations bring organisations to this page:

1

No tested plan

No tested plan, an incident response document exists somewhere, but it has never been exercised, key decisions, who can shut down systems, who calls the regulator, who talks to staff, have no agreed owner.

2

An incident under way

An incident under way, systems encrypted or data taken, and the organisation is making its first-ever incident decisions under the worst possible conditions, with insurers, lawyers and executives all asking different questions.

3

A near miss

A near miss that used up the luck, the last incident was contained by chance rather than capability, and everyone involved knows it, but the lessons are evaporating as normal work resumes.

METHODOLOGY AND FRAMEWORKS

Our response methodology follows four stages, aligned to NIST SP 800-61 and ACSC guidance:

1

Prepare

Plans, playbooks, retainers and exercises before anything happens, including clarity on legal and notification obligations so those calls are pre-scripted.

2

Respond and contain

Rapid triage, containment of the threat and stabilisation of operations, with communication cadence agreed so executives get facts instead of noise.

3

Investigate

Forensic analysis to establish scope, root cause and data impact, feeding accurate information to legal counsel, insurers, the board, and regulators where notification applies.

4

Recover and uplift

Staged restoration with integrity verification, then a structured post-incident review and resilience uplift, so the same door is not left open twice.

We support obligations including the Notifiable Data Breaches scheme under the Privacy Act, APRA CPS 234 incident notification for regulated entities, and SOCI incident reporting for critical infrastructure operators. Our responders hold certifications including GIAC GCIH, and work alongside legal counsel, insurers and cyber insurance panels as required.

Privacy ActPrivacy Act
APRA CPS 234APRA CPS 234
SOCISOCI
GIAC GCIHGIAC GCIH
FAQS

Frequently asked questions

Call us on 1300 085 366. Do not switch off affected machines unless they are actively encrypting, powering off destroys volatile evidence, isolate them from the network instead. Preserve logs, start a timeline of what you know, and limit knowledge of response actions to people who need them, attackers sometimes watch email.

Pre-agreed commercial terms, escalation contacts, response playbooks and priority access to our responders, plus onboarding so we hold your environment context before anything happens.

Yes, routinely. Incident response runs alongside legal counsel (often under privilege), cyber insurers and their panels, and your existing IT providers. Our job is the technical truth of the incident, established and documented in a way all of those parties can rely on.

It depends on what was affected. The Notifiable Data Breaches scheme applies where personal information is involved and serious harm is likely; APRA-regulated entities have CPS 234 notification timeframes; critical infrastructure operators have SOCI reporting obligations. Our investigation establishes the facts those decisions depend on, and your legal counsel makes the call with accurate information.

Yes. Post-incident engagement is common, verifying the attacker is actually gone, investigating what was accessed, and running the resilience uplift that stops recurrence. A quiet network is not the same as a clean one.

CONTACT

We're here to help.

Talk to a practitioner, not a call centre. Tell us what you're trying to solve and we'll come back to you within one business day. If you're dealing with an active incident, call us directly.

Head Office
Head office
300 Ann Street, Brisbane QLD 4000
Let's Talk
Let's talk
1300 085 366
Email
Email us
info@cubecyber.com

Send us a message

Tell us what you're trying to solve and we'll get back to you within one business day.

We use the details you provide to respond to your enquiry. Your information is stored in our Microsoft 365 environment and handled in line with our Privacy Policy, which explains how to access or correct it and how to make a complaint.